Terms & Conditions

To ensure reliable, consistent care for every pet we serve in Round Rock, Pflugerville, Hutto, and North Austin, we’ve outlined a few simple policies below. These help us keep our schedule organized in order to provide the best service to all of our clients. (Click on “Terms & Conditions” above to review and submit form)

Holiday Bookings

Because of increased demand, visits on the following holidays will include a $5 fee.

  • New Year’s Eve (after 6 PM)

  • New Year’s Day

  • Easter

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving Day

  • Christmas Eve (after 6 PM)

  • Christmas Day

 

Payment Policy

Payment is expected BEFORE scheduled services begin.  Late payment may result in cancelation of scheduled services. All we ask is that you communicate with us about any changes in needs for pet care services. We are here to work WITH YOU.

Our Simple & Fair Cancellation Policy

Believe us, we understand that unexpected things can sometimes cause plans to change, and we always do our best to accommodate schedule changes when possible. When you schedule with us, a block of time on our route is held exclusively for your pet. Because our schedule often fills quickly—ESPECIALLY during busy travel seasons like holidays—a sudden late cancellation may leave your reserved spot empty with little opportunity to offer it to another family. Our cancellation policy helps us manage those situations fairly for everyone. We appreciate your understanding.

Cancellation Fees:

  • 2 days prior to service: No charge, 100% refund

  • Within 24 hours of scheduled service: $24 (the price of a single visit)

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